Page 6 - CanaDream 2025 DVC English
P. 6
FREQUENTLY ASKED QUESTIONS
WHY CAN’T I USE THE AWNING ON THE RV? HOW OFTEN WILL I NEED TO REPLENISH THE
ONBOARD RESOURCES OF THE RV?
Awnings that are factory-fitted to our RVs are disabled from
use. Our decision to disable the awnings was not an easy one; Managing the resources of the RV will ensure you have a
rather, it was the result of an extremely high incidence of awning comfortable vacation while experiencing Canada at your own pace.
damage caused by the inattention and incorrect usage by Guests.
Guests who experienced damage while the awning was in use The battery charge, propane, freshwater and fuel levels are
often found they were unable to retract the awning to drive the resources in the RV that you will need to monitor and replenish
unit, resulting in unnecessary delays to their vacations. As awning during your RV vacation. You will need to plug in to charge the RV
damage is not covered under CanaDream’s insurance coverage, batteries, dump holding tanks and replenish water resources
Guests are responsible for the full cost of repair or replacement. We every 2-3 days during your trip, depending on regular usage.
appreciate that our decision may cause some inconvenience for
Guests, however, in the interests of all parties, we have disabled the The propane and fuel can be refilled at service stations along
awnings from use. your journey. The batteries and freshwater tanks can often be
replenished while you’re staying at a campground. We recommend
DO I NEED TO RETURN THE RV WITH A FULL that Guests call campgrounds ahead of time to confirm resources
TANK OF FUEL? available to them.
You will receive the vehicle with at least 1/4 tank of fuel. You must The black and grey waste tank levels need to be monitored
return it with the fuel at the same level you received at pickup throughout your vacation. It is important to plot dump stations
or you will be charged a fuel fee. Propane tanks may be returned along your route, whenever your tanks read more than 2/3 full.
empty. We do not offer a refund if the vehicle is returned with more
fuel than at pickup. WHAT IS THE CANADREAM CLUB?
DO THE RVS HAVE GENERATORS? As our Guest and CanaDream Club Member, you receive special
pricing and discounts from our tourism partners across Canada.
Generators are factory fitted to most of our units. For Guests Design your Canadian Experience with us at your own taste and
traveling between 1 October and 30 April, generator use is free of pace. Whether you want to find the closest campground, airport
charge. For pickups between 1 May to 30 September, Guests hotel, heart‑racing adventures, scenic tours or the best deal to buy
using the generator will be charged an hourly rate for use of the fuel, CanaDream Club was specifically developed for you with ease
generator. of booking in mind.
CAN I USE THE TV AND DVD PLAYER? Save the CanaDream Club Web App on your smart phone and
start enjoying it all.
Televisions and DVD players are factory fitted in most of our
vehicles. While we do not promote the availability of TVs with our DOES CANADREAM HAVE A FUEL PARTNERSHIP?
rental fleet, we are happy to allow Guests to use the TVs if they wish.
However, we cannot guarantee that the TV will be operational, CanaDream is happy to offer our Guests the exclusive opportunity
nor can we guarantee reception in the areas that Guests choose to enjoy savings up to 12 cents per litre (when you combine our
to camp. We do not provide on-road or technical support for TV exclusive offer with the JOURNIE Rewards membership benefits) at
related issues. Please note that a charge of $40 will be applied for all participating Pioneer, Fas Gas, Ultramar & Chevron stations that
missing TV remote controls at drop-off. are easily accessible on your road trip across Canada. Go the extra
distance with these savings and let your money take you further.
WE HAVE DECIDED TO TRAVEL TO NORTHERN
CANADA. ARE THERE ANY EXTRA CHARGES? I HAD AN ACCIDENT ON MY RV TRIP.
WHAT DO I NEED TO DO?
Vehicles travelling north would have needed to be expressly
requested, confirmed, and the northern surcharge paid, at the time CanaDream is here to assist you.
of reservation, prior to pickup. Guests who travel to these areas
without permission will be subject to a $1,500 penalty and will If anyone is injured in the accident, please call 911 to obtain
void all insurance coverage. immediate assistance.
CAN I TRAVEL ANYWHERE IN THE UNITED STATES We require you to record all details of the accident or incident,
AND CANADA IN A CANADREAM RV? however minor, including as many photos as possible of all
noticeable damage to all involved vehicles and any fixed objects
Generally speaking, you are permitted to travel on any federal or or property, using either the paper forms in the blue wallet in your
provincial numbered roads in the United States and Canada. Travel RV or by reporting to us online. You are also required to notify us of
on any roads in the United States is subject to our US driving the accident within 24 hours by phone, email or online. If you fail
surcharge. to notify us of damage to our vehicle and/or damage to another
vehicle, you will be liable for the full cost of the damage. There
Guests are not permitted to travel on some routes in the Yukon and are no exceptions to this requirement.
Alaska, along with roads in Northern Quebec and Labrador at any
time. See “Prohibited Travel Areas” and “Restricted Travel Areas” in If your accident involves damage to a third-party vehicle, you are
our FAQ section at www.canadream.com for full details. always required to notify the police within 24 hours and obtain a
police report – there are no exceptions to this requirement.
6 CANADREAM.COM DVC
WHY CAN’T I USE THE AWNING ON THE RV? HOW OFTEN WILL I NEED TO REPLENISH THE
ONBOARD RESOURCES OF THE RV?
Awnings that are factory-fitted to our RVs are disabled from
use. Our decision to disable the awnings was not an easy one; Managing the resources of the RV will ensure you have a
rather, it was the result of an extremely high incidence of awning comfortable vacation while experiencing Canada at your own pace.
damage caused by the inattention and incorrect usage by Guests.
Guests who experienced damage while the awning was in use The battery charge, propane, freshwater and fuel levels are
often found they were unable to retract the awning to drive the resources in the RV that you will need to monitor and replenish
unit, resulting in unnecessary delays to their vacations. As awning during your RV vacation. You will need to plug in to charge the RV
damage is not covered under CanaDream’s insurance coverage, batteries, dump holding tanks and replenish water resources
Guests are responsible for the full cost of repair or replacement. We every 2-3 days during your trip, depending on regular usage.
appreciate that our decision may cause some inconvenience for
Guests, however, in the interests of all parties, we have disabled the The propane and fuel can be refilled at service stations along
awnings from use. your journey. The batteries and freshwater tanks can often be
replenished while you’re staying at a campground. We recommend
DO I NEED TO RETURN THE RV WITH A FULL that Guests call campgrounds ahead of time to confirm resources
TANK OF FUEL? available to them.
You will receive the vehicle with at least 1/4 tank of fuel. You must The black and grey waste tank levels need to be monitored
return it with the fuel at the same level you received at pickup throughout your vacation. It is important to plot dump stations
or you will be charged a fuel fee. Propane tanks may be returned along your route, whenever your tanks read more than 2/3 full.
empty. We do not offer a refund if the vehicle is returned with more
fuel than at pickup. WHAT IS THE CANADREAM CLUB?
DO THE RVS HAVE GENERATORS? As our Guest and CanaDream Club Member, you receive special
pricing and discounts from our tourism partners across Canada.
Generators are factory fitted to most of our units. For Guests Design your Canadian Experience with us at your own taste and
traveling between 1 October and 30 April, generator use is free of pace. Whether you want to find the closest campground, airport
charge. For pickups between 1 May to 30 September, Guests hotel, heart‑racing adventures, scenic tours or the best deal to buy
using the generator will be charged an hourly rate for use of the fuel, CanaDream Club was specifically developed for you with ease
generator. of booking in mind.
CAN I USE THE TV AND DVD PLAYER? Save the CanaDream Club Web App on your smart phone and
start enjoying it all.
Televisions and DVD players are factory fitted in most of our
vehicles. While we do not promote the availability of TVs with our DOES CANADREAM HAVE A FUEL PARTNERSHIP?
rental fleet, we are happy to allow Guests to use the TVs if they wish.
However, we cannot guarantee that the TV will be operational, CanaDream is happy to offer our Guests the exclusive opportunity
nor can we guarantee reception in the areas that Guests choose to enjoy savings up to 12 cents per litre (when you combine our
to camp. We do not provide on-road or technical support for TV exclusive offer with the JOURNIE Rewards membership benefits) at
related issues. Please note that a charge of $40 will be applied for all participating Pioneer, Fas Gas, Ultramar & Chevron stations that
missing TV remote controls at drop-off. are easily accessible on your road trip across Canada. Go the extra
distance with these savings and let your money take you further.
WE HAVE DECIDED TO TRAVEL TO NORTHERN
CANADA. ARE THERE ANY EXTRA CHARGES? I HAD AN ACCIDENT ON MY RV TRIP.
WHAT DO I NEED TO DO?
Vehicles travelling north would have needed to be expressly
requested, confirmed, and the northern surcharge paid, at the time CanaDream is here to assist you.
of reservation, prior to pickup. Guests who travel to these areas
without permission will be subject to a $1,500 penalty and will If anyone is injured in the accident, please call 911 to obtain
void all insurance coverage. immediate assistance.
CAN I TRAVEL ANYWHERE IN THE UNITED STATES We require you to record all details of the accident or incident,
AND CANADA IN A CANADREAM RV? however minor, including as many photos as possible of all
noticeable damage to all involved vehicles and any fixed objects
Generally speaking, you are permitted to travel on any federal or or property, using either the paper forms in the blue wallet in your
provincial numbered roads in the United States and Canada. Travel RV or by reporting to us online. You are also required to notify us of
on any roads in the United States is subject to our US driving the accident within 24 hours by phone, email or online. If you fail
surcharge. to notify us of damage to our vehicle and/or damage to another
vehicle, you will be liable for the full cost of the damage. There
Guests are not permitted to travel on some routes in the Yukon and are no exceptions to this requirement.
Alaska, along with roads in Northern Quebec and Labrador at any
time. See “Prohibited Travel Areas” and “Restricted Travel Areas” in If your accident involves damage to a third-party vehicle, you are
our FAQ section at www.canadream.com for full details. always required to notify the police within 24 hours and obtain a
police report – there are no exceptions to this requirement.
6 CANADREAM.COM DVC
