CanaDream requires a security deposit to be paid prior to pick
up to as set out in our Insurance Coverage Policy. 

The security deposit payment is paid during online check in (opening 5 days before pick up) on a credit card of one of the travelling Guests, the card must be present at pick up. Guests are responsible for ensuring they have a sufficient credit limit on their credit card to cover the security deposit and other vacation costs.
 
CanaDream is happy to offer a choice of security deposit/liability reduction options for covered damage to the RV. We recommend that Guests are comfortable with their liability in the event of damage. The amount payable for each Liability Reduction Option is based on the number of nights of rental for the minimum rental period (minimum 5 nights), the maximum charge is 30 nights.
 
You can select and book your preferred liability /security deposit online, through our call centre or during online check in.

 

Liability Reduction Options

Liability Reduction and Liability Reduction Zero are not insurance, but are contractual agreements between CanaDream and the Guest, wherein CanaDream agrees to seek reduced or no recovery for covered physical damage to the Rental Vehicle, subject to exclusions.

CanaDream requires a security deposit of up to $3,000 to be paid prior to pick up during online check in. 

On return of the RV, in the condition it was picked up in, the security deposit will be refunded.

Reduces the Guest liability to $1,000.

On return of the RV, in the condition it was picked up in, the security deposit will be refunded.

This applies to the first incident and/or claim, not the entire duration of the rental.

Once an incident has occurred Liability Reduction cannot be restarted, and standard insurance terms will apply.

The incident must be reported to CanaDream RV within 24 hours, otherwise the coverage will not be accepted. 

Exclusions apply- see incidents not covered. 

Reduces the Guest liability to $0.

Windshield/Tire protection is included (Covers windshield/tire replacement but not call-out charges).

This applies to the first incident and/or claim, not the entire duration of the rental.

Once an incident has occurred Liability Reduction cannot be restarted, and standard insurance terms will apply.

The incident must be reported to CanaDream RV within 24 hours, otherwise the cover will not be accepted.

 

Please note:

  • Liability Reduction/Liability Reduction Zero will not cover any damage listed as “All Costs” from the Incident description (See Insurance Coverage) such as but not limited to the Rental Vehicle or third-party property caused through reversing, any damage deemed as malicious i.e. Rental Vehicle break in or vandalism, cover the replacement or repair of windows or cover the theft of the Vehicle.
  • No coverage is offered for overhead damage, undercarriage damage, any damage deemed as gross negligence or any internal damages therefore full liability will apply. 
  • Liability reduction options require a minimum 5-night charge and up to a maximum of 30 nights charge. E.g., if a booking is for 40 nights, the maximum charge for any liability reduction option will be 30 nights.
  • A liability reduction option can be selected any time from booking to RV pick up stage. Once the RV is on the road liability options cannot be added or changed.
  • A liability reduction option can be altered before pick up e.g. If a guest selects Liability reduction during booking, they can upgrade to Liability Reduction Zero at or before pick up.

 

  Have a question? ... Great, we have all the answers!
Visit our FAQ Section.

 

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