Frequently Asked Questions

The inclusions in our relocation specials vary per offer. It will include enough mileage to get you from your pick-up location to your drop-off location. Please see the specific offer to view what options are included without any additional charge.

With all relocation specials, you must pay for:

• any additional kilometres travelled over the included allowance
• fuel, campground fees
• any other costs not included as part of the relocation deal.

You can select your pick-up time during Online Check-in (which opens 5 days before pick-up). To ensure a smooth, efficient operation and to minimize waiting times, we offer a range of pick-up slots:

• Standard Pick-up slots are between 1:00pm and 3:30/4:00pm, no charge.
• Early Pick-up slots are between 10:00am and 12:30pm for a $75 fee (subject to availability).

 Pick-up slots vary from station to station, depending on the volume of pick-ups and Crew. You will see what time slots are available to you during Online Check-in, so we recommend that if you want a particular pick-up time, to commence Check-in as soon as you receive your invitation to start. This will provide you with the widest choice of times. 

Unfortunately, pick-up times cannot be booked before Online Check-in due to the scheduling of our fleet. Guests are encouraged to arrive on time for their chosen pick-up slot, so our Crew can help get you on the road as quickly as possible.

CanaDream does not recommend Guests pick-up on the same day as flying in from an international flight. It is best to rest and pick-up the day after, so you are fresh and ready to set off on your RV road trip. CanaDream stations are unable to stay open for late-arriving Guests if flights are delayed and pick-up slots are missed.

• We strongly recommend that Guests who require the use of medical devices, such as CPAP machines, consult with their medical professional for their recommendation on travelling with their specific medical equipment. 
• The RV's electrical system is not designed to support the continuous power requirements of medical devices, and sole reliance on the RV's operating system for such purposes is not recommended.
• Renters are responsible for ensuring their medical needs are met in a manner that is safe and should determine a portable power source for their equipment such as a CPAP machine. 
• External rechargeable batteries should be considered to ensure you always have a functional machine.  Auxiliary power sources, such as inverters or solar chargers can be considered in consultation with a medical professional. 
• CanaDream does not accept liability of the RV’s power source causing medical equipment to be inoperable and this responsibility rests entirely with the Guest.

We strongly recommend that Guests plan to stay in campgrounds during their RV vacations, particularly if they are unfamiliar with the area.   This adds a layer of safety to their travels and provides them with access to campground facilities and hookups.  If Guests choose not to stay in campgrounds or are unable to secure a booking, there are other options.   Refer to our blog, Camping for Free in Canada, to learn about camping on Crown Land and other places.

Where space is available, we are happy for CanaDream Guests to park a car at our location while heading off on an RV road trip. This is strictly subject to availability in our lot and based on a first come first served basis. Reservations for parking are not possible and only one car is allowed per booking. We cannot offer any guarantee that parking will be available on any given day. Where parking is available, there will be no charge to the Guest except at our Edmonton, Montreal, and Toronto locations where a parking fee of $35 plus tax applies, regardless of the duration of the booking.  Sorry, we are unable to provide EV charging stations at our locations.

Our partnerships with airport parking facilities provide Guests with a discount offer for parking at their secure lots. Most of these lots also offer a EV Charging Service to ensure your vehicle is fully charged when you return from your trip. Please make your booking direct with the parking provider. CanaDream does not offer a transfer service to/from the parking provider's storage lot. Guests must arrange their own transport.  

We are also happy to provide offers from our airport hotel partners for short-term parking if you stay one night at their establishment (hotel offers apply only when booking through CanaDream Club).

View current hotel and parking offers here.

At any time prior to pickup, you can prepurchase kilometres for your trip.  Our options are:

Upgrade from 100km to 160km per night
Upgrade from 100km to 250km per night
Purchase 500km package
Purchase 800km package
Purchase unlimited kilometres 

See our current pricing sheet for more details.

Yes. Before booking your ferry, please check out all the regulations for the ferry company that you are travelling on. Be aware that the propane tanks on all our motorhomes comply with ferry regulations.  If you have any queries please contact us. 

When booking any ferry, please book space for the maximum size of RV within your chosen category to prevent any space issues on arrival at the ferry, e.g. when booking a ferry for a Super Van Camper (SVC)  (23-25ft), we recommend you book enough space for 28ft RV.  If booking a Saver 4 RV we recommend you book a ferry space for 28ft (the largest RV size within this category). 

BC Ferries operate ferries between mainland BC and the islands such as Vancouver Island. Many Guests will travel on a BC ferry – so here are a few helpful tips on booking a BC Ferry:

• Know the details of your booked RV - see specifications here.
• Our RVs are 13' high. Select a standard and oversized vehicle with a height over 7ft.  Insert this height where indicated on the booking form.
• Vehicle length – select over 20ft, and insert the total length for your vehicle type where indicated on the booking form.  Check the length on our Specification Sheet of the RV category that you have booked and add 5ft … this will allow for some leeway.  Space for RVs is very tightly controlled and if you book too small a space, you may miss your ferry and be rebooked on a later sailing where there is the right space. It is better to have more space than too little.
• Make your reservation well in advance. Ferry sailings can sell out and you may have a long wait to get an RV on a ferry.
• If you miss your scheduled time, you will be placed in the standby lane to await a suitable space on a later sailing.
• Planning to take a BC Ferry from Vancouver (Tsawwassen) on the same day as you pick up? Please do not book a sailing before 6pm, as we cannot guarantee an early pick up and the latest RV pick up time is 4pm.

We strongly recommend that Guests plan to stay in campgrounds during their RV vacations, particularly if they are unfamiliar with the area.   This adds a layer of safety to their travels and provides them with access to campground facilities and hookups.  If Guests choose not to stay in campgrounds or are unable to secure a booking, there are other options.   Refer to our blog, Camping for Free in Canada, to learn about camping on Crown Land and other places.

A Kananaskis Conservation Pass applies to all vehicles stopping in Kananaskis Country and provincial sites in the Bow Valley Corridor. Buy your pass online and register your licence plate – no stickers or hangtags needed.

Passes can also be purchased in-person or by using Wi-Fi at Kananaskis Visitor Information Centres (Barrier, Elbow and Peter Lougheed) and the Canmore Nordic Centre Day Lodge. Only one pass per personal or passenger vehicle is required.

Day pass- $15 (registers one vehicle)
View more information on the Kananaskis Conservation Pass.

We strongly recommend that Guests plan to stay in campgrounds during their RV vacations, particularly if they are unfamiliar with the area.   This adds a layer of safety to their travels and provides them with access to campground facilities and hookups.  If Guests choose not to stay in campgrounds or are unable to secure a booking, there are other options.   Refer to our blog, Camping for Free in Canada, to learn about camping on Crown Land and other places.

Where space is available, we are happy for CanaDream Guests to park a car at our location while heading off on an RV road trip. This is strictly subject to availability in our lot and based on a first come first served basis. Reservations for parking are not possible and only one car is allowed per booking. We cannot offer any guarantee that parking will be available on any given day. Where parking is available, there will be no charge to the Guest except at our Edmonton, Montreal, and Toronto locations where a parking fee of $35 plus tax applies, regardless of the duration of the booking.  Sorry, we are unable to provide EV charging stations at our locations.

Our partnerships with airport parking facilities provide Guests with a discount offer for parking at their secure lots. Most of these lots also offer a EV Charging Service to ensure your vehicle is fully charged when you return from your trip. Please make your booking direct with the parking provider. CanaDream does not offer a transfer service to/from the parking provider's storage lot. Guests must arrange their own transport.  

We are also happy to provide offers from our airport hotel partners for short-term parking if you stay one night at their establishment (hotel offers apply only when booking through CanaDream Club).

View current hotel and parking offers here.

Bike racks can be fitted on the tow hitch of our SVC, MHB, MHA and MHX RVs. Unfortunately, due to the rear access doors (emergency exits) on our TCA and DVC units, they cannot be fitted to these vehicles. Guests renting a DVC or TCA would need to carefully carry their bikes inside the vehicle and we would recommend putting the bike into a bike sock to protect the bike and the RV.

We are happy to enable Guests to travel with their bikes and have Swagman bike racks for rent from all of our corporate locations.  These bike racks are suitable for up to four bikes with a maximum carrying capacity of 140lbs.  More information about our bike racks is available here.   Up to date pricing for this product can be found on our Pricing page.

Yes. We are happy to provide 3 in 1 child seats for our Guests for a small fee. During peak season a child seat may be in short supply so we suggest you book these prior to your arrival or bring your own with you. We don't rent portable cribs, strollers or playpens, however our reservations department may be able to give you the name and phone number of companies who can assist with this.

 

Guests are required at pick up to read and sign our "Before you drop off your RV" document. This document is available in English, French, German, and Dutch.
If there is any discrepancy between the wording on the English document and that on the French, German, or Dutch versions, the wording on the English version will apply.

If you  have not purchased one of our optional "We are happy to" packages at pick up and choose not to clean your RV prior to drop off, cleaning charges will apply.

See our current pricing sheet for more details.

Select your pickup and dropoff locations and dates in the booking box on the left, click on "Rent an RV" and away you go! CanaDream's real-time availability and pricing will let you see the price of your RV vacation immediately.  We are happy to honour the price you receive on your quote for up to five days from the date of the quote. After five days, the quote will expire and a new quote will be required.

A booking is only confirmed when we receive a $ 500.00 deposit. If the booking date falls 30 days prior to the pick up day, then we will require full payment at the time of booking. Please contact our reservations department between 08:00 and 17:00 MST at 1-800-347-7126 (toll free within North America), or 403-259-5447 if calling from Calgary, Alberta.   You may also contact us by email at booking@canadream.com.

We strongly recommend that Guests plan to stay in campgrounds during their RV vacations, particularly if they are unfamiliar with the area.   This adds a layer of safety to their travels and provides them with access to campground facilities and hookups.  If Guests choose not to stay in campgrounds or are unable to secure a booking, there are other options.   Refer to our blog, Camping for Free in Canada, to learn about camping on Crown Land and other places.

From time to time, accidents and incidents do occur during your road trip. CanaDream is here to assist you during this time.

If anyone is injured in the accident, please call 911 to obtain immediate assistance.

We require you to record all details of the accident or incident, however minor, including as many photos as possible of all noticeable damage to all involved vehicles and any fixed objects or property, using either the paper forms in the blue wallet in your RV or by reporting to us online.  You are also required to notify us of the accident within 24 hours by phone, email or online. If you fail to notify us of damage to our vehicle and/or damage to another vehicle, you will be liable for the full cost of the damage. There are no exceptions to this requirement.

If your accident involves damage to a third party vehicle, you are always required to notify the police within 24 hours  and obtain a police report - there are no exceptions to this requirement.

If your accident involves damage to third party property other than another vehicle, you are required to report that accident to the third party and then, if necessary, obtain a police report within 24 hours.

Please use the following links to report your accident to CanaDream online:

TRAVEL ON THE BELOW LISTED ROADS IN THE FOLLOWING STATES/PROVINCES IS STRICTLY FORBIDDEN AT ALL TIMES:

Mexico – travel to Mexico is prohibited at any time.

St Pierre & Miquelon (off the coast of Newfoundland) – prohibited at any time.

Alaska
Denali Highway (Highway 8 from Paxson to Cantwell),
Dalton Highway (north of Livingood)
Eagle, Alaska (Hwy 5 north) from the junction of Hwy 9 (Top of the World Highway) and Hightway 5 west
McCarthy Road between Chitina and McCarthy
Northway Road (off AK-2) to Northway
Nabesna Road (off AK-1) to Nabesna

Mainland USA
Manhattan Island – RVs are prohibited at any time
Burning Man Festival, Black Rock Desert, Nevada

British Columbia
North Shore Road east of Kissinger Lake Campground (on Vancouver Island)
Head Bay Road (Highway 28) from Gold River to Tahsis (on Vancouver Island)

Yukon
North Canol Highway

Newfoundland & Labrador
Trans Labrador Highway (Highway 500) from Goose Bay to Labrador City
Highway 389 from Labrador to Baie Comeau
Highway 510 from Red Bay to Happy Valley-Goose Bay

Quebec
Highway 167 north of La Doré
Highway 389 from Baie Comeau to Labrador
Highway 109 and James Bay Road
Anticosti Island

View Prohibited Travel Areas map in English or French.

• Travel to Death Valley is limited to the low season (1 October through 30 April ) due to extremely high temperatures which can cause system failures.
• Travel on the Dempster Highway in the Yukon is not permitted between 15 September and 15 May due to road conditions. We are happy for our Guests to travel on this road between 16 May and 14 September. Guests must have completed all travel on the Dempster Highway by 14 September.

Sorry, we do not rent baby cribs. Please check with our reservations Crew for the name and phone number of companies who offer this service.

You can rent:

• Lawn Chairs
• Bike Racks for 4 bikes
• Child Seat or Child Seats
• Toaster

For rentals during winter months the following items may be available:

• Chains
• Electric Heater
• Vent pillows

Any destination north of the line on the map is deemed to be in a Northern Surcharge area. Vehicles for northern travel must be expressly requested and confirmed at the time of reservation. By virtue of the remoteness, weather, and road surface conditions in northern areas, it is important for CanaDream to know when a Guest is driving into these regions. Guests who travel to these areas without permission will be subject to a $1500 penalty and will void all insurance coverage. CanaDream RVs are all tracked for insurance purposes and Guests will be contacted when they drive into a northern surcharge area if they have not pre-purchased the Northern Surcharge fee. CanaDream reserves the right to restrict driving access at any time.

If you pick up in Whitehorse, you will have the Northern Surcharge included in your rental. Permission is automatically granted to travel in Northern Surcharge areas with the exception of the 'No-Go' areas of the Denali and Dalton Highways in Alaska, the North Canol Highway in the Yukon and any other prohibited routes.

Driving in northerly regions of Canada is not without risks. We encourage Guests to research their trip and route carefully, understanding and adhering to the CanaDream prohibited and restricted roads.

Guests should also be conscious that vehicle recovery following a flat tire, incident or lockout can take a considerable time to resolve and can therefore be very expensive.

Cell signal can also be very limited and we encourage Guests to travel with a satellite phone.

Wild camping, boondocking and dispersed camping all refer to camping with no hookups or other facilities, usually in out-of-the-way places. Some Guests prefer not to stay in established campgrounds and look for other camping options when they take an RV vacation. This type of camping is possible in Canada.  Refer to our blog, Camping for Free in Canada, for more information.

When a booking is made 45 days or more in advance to the pick-up date, we are happy to confirm a booking with a $500.00 deposit, or alternatively, we are happy to offer additional savings for full payment at the time of confirmation. This discount would be 5% off of the total value at time of confirmation. Our standard cancellation policy is applicable to either confirmation amount.

If a booking is made 44 days or less in advance to the pick-up date full payment will be required to confirm the booking and hold availability for the requested travel dates.

When a booking has been made with a $500.00 deposit the full and final balance payment is required no later than 30 days prior to the pick-up day.

Some special offers (e.g. relocations) require full payment to be made at the time of booking and alternative cancellation fees will apply.

We are happy to accept payments made by Mastercard, Visa, or American Express cards see payment options for full details. 

All Guests must present a valid credit card at the time of pick up (see section on Security Deposit)

You will select your vehicle drop-off time from a selection of available drop-off times. Standard drop off is between 8-10am during the summer months (May to October).  Later drop-off times may be available (for a fee) during summer. We require you to drop off within the selected hour slot to avoid additional late drop-off charges.  We open at 9am in winter and Guests in winter rentals may select a later available drop-off time at no charge.

We are happy to add additional nights onto a trip in progress, pending availability. Please note rates on any additional nights (over and above your current booking) will be at our current nightly rate. 

Specials offers and discounts applied prior to pick-up will not be applicable to extensions on the road.