Page 14 - CanaDream - Be Our Guest 2025 English V2
P. 14
FREQUENTLY ASKED QUESTIONS
WHEN AND WHERE CAN I PICK UP AND DROP DO YOU HAVE A MINIMUM RENTAL PERIOD?
OFF MY CANADREAM VEHICLE? While we are happy for our guests to book any number of nights, we
CanaDream has branches in Vancouver, Whitehorse, Calgary, have a minimum rental charge based on 5 nights year‑round. The cost
Edmonton, Toronto, Montréal, and Halifax. One‑ways may be will vary and is dependent on rates applicable at time of booking.
requested through our reservation team by calling 1-800-347-7126,
for an additional fee. DO YOU ALLOW PETS?
HOW LONG DOES THE BATTERY SYSTEM LAST? We are happy to welcome your pet travelling with you with payment
of a pet fee. We ask that guests tell us in advance if they wish to bring
All CanaDream RVs will have a dual battery system; one engine their pet and require guests to ensure their pet does not cause any
battery and one coach battery for internal appliances such as fridge, damage to the RV. Should additional pet cleaning be required at
lights, water pump, etc. The coach battery system will last approx. drop‑off, extra cleaning charges will apply. Please refer to our pet
6‑8 hours when fully charged, depending on usage. The batteries policy for more information.
recharge when you drive the vehicle and/or plug into a powered site.
All RVs will have the facility to plug into a campground electricity DO YOU RENT CHILD SEATS?
source where available. The microwave, coach air conditioning, Yes. We are happy to provide 3 in 1 child seats for our Guests for a
and wall outlets will only operate when connected to campground small fee. During peak season a child seat may be in short supply so
electricity. we suggest you book these prior to your arrival or bring your own
with you. We don’t rent portable cribs, strollers or playpens, however
ARE CANADREAM RVS EASY TO DRIVE? our reservations department may be able to give you the name and
It is important to us that you are at ease driving an unfamiliar vehicle phone number of companies who can assist with this.
in new surroundings. The overwhelmingly positive comments
CanaDream has received from thousands of guests who have driven CAN I TOW ANYTHING BEHIND THE RV OR
our RVs express surprise and pleasure at how easy our RVs are to TRANSPORT OBJECTS ON THE ROOF?
drive. Using the recommendations provided in the Guest Guide for We do not permit towing of any kind behind the RV. We also do not
your RV will ensure your driving experience is comfortable, as you allow the transportation of canoes or other objects on the roof of the
enjoy the luxury and safety of a CanaDream RV. RV. Your insurance coverage with CanaDream will not cover damage
DO YOU HAVE ROADSIDE ASSISTANCE SHOULD to the vehicle if the RV is being used to tow anything or has an
incident because of transporting an object on the roof of the RV.
I HAVE A BREAKDOWN OR ACCIDENT?
We are happy to provide CanaDream guests with a toll‑free help line WHAT IS THE CANADREAM CLUB?
for your peace of mind. In the unlikely event you have an accident or The CanaDream Club is our exclusive travel service program which
breakdown, simply call CanaDream’s toll‑free number entitles you to special discounts at campgrounds, attractions, and
at 1-800-347-7126 for assistance. hotels across Canada. Membership is included when you book your
CAN I LEAVE MY SUITCASE AT MY PICK-UP RV vacation with CanaDream.
LOCATION? CAN YOU HELP ME PLAN MY RV TRIP?
If you are picking up and dropping off at the same location, you are It’s our pleasure to help you plan your Canadian RV adventure using
welcome to unpack and leave your empty suitcase at the pick‑up our Road Trip Planner tools. Browse our itineraries and read through
location until your return. This is subject to availability, some our destination pages to discover the many places you want to
branches have limited space, please check in advance of travel. There visit while experiencing Canada at your own pace! Our Road Trip
is no charge for this service. Planner tools will help simplify the planning of your RV vacation. Visit
www.canadream.com/trip-planner for further details.
WHAT IS THE MINIMUM DRIVER AGE?
You must be at least 21 years old to reserve a motorhome and hold a WHAT ARE LIABILITY REDUCTION OPTIONS?
valid driver’s licence issued by your own country. This licence must be CanaDream is happy to offer a choice of security deposit/
valid until at least one day after you drop off your vehicle. liability reduction options for covered damage to the RV.
DO I NEED TO CLEAN THE RV AND EMPTY THE Guests can reduce the security deposit by purchasing a
liability reduction option (not an insurance) which will
WASTE TANK BEFORE RETURNING IT? reduce the liability for a first accident to $1,000 or $0. Visit
We would be happy to have you sweep out the unit and ensure the www.canadream.com/rv-rental/liability-reduction-options for
fridge is empty with any spills wiped out. Please remove all garbage further details.
from the RV, wipe down the table and countertops, dishes are clean
and that the stove and microwave are free of grease. Please empty
the sewer (black water) and wastewater (grey water) tanks into
appropriate dump stations prior to return. If you choose not to do
these steps, or would like us to do so, we are happy to do the cleaning
for an additional charge.
IMPORTANT: Please be aware that the information above serves to
answer frequently asked questions only. For full CanaDream Terms
and Conditions, please refer to your CanaDream Rental Agreement.
Please visit our FAQ Section www.canadream.com/faqs for answers
to all our frequently asked questions.
14 CANADREAM.COM BE OUR GUEST 2025
WHEN AND WHERE CAN I PICK UP AND DROP DO YOU HAVE A MINIMUM RENTAL PERIOD?
OFF MY CANADREAM VEHICLE? While we are happy for our guests to book any number of nights, we
CanaDream has branches in Vancouver, Whitehorse, Calgary, have a minimum rental charge based on 5 nights year‑round. The cost
Edmonton, Toronto, Montréal, and Halifax. One‑ways may be will vary and is dependent on rates applicable at time of booking.
requested through our reservation team by calling 1-800-347-7126,
for an additional fee. DO YOU ALLOW PETS?
HOW LONG DOES THE BATTERY SYSTEM LAST? We are happy to welcome your pet travelling with you with payment
of a pet fee. We ask that guests tell us in advance if they wish to bring
All CanaDream RVs will have a dual battery system; one engine their pet and require guests to ensure their pet does not cause any
battery and one coach battery for internal appliances such as fridge, damage to the RV. Should additional pet cleaning be required at
lights, water pump, etc. The coach battery system will last approx. drop‑off, extra cleaning charges will apply. Please refer to our pet
6‑8 hours when fully charged, depending on usage. The batteries policy for more information.
recharge when you drive the vehicle and/or plug into a powered site.
All RVs will have the facility to plug into a campground electricity DO YOU RENT CHILD SEATS?
source where available. The microwave, coach air conditioning, Yes. We are happy to provide 3 in 1 child seats for our Guests for a
and wall outlets will only operate when connected to campground small fee. During peak season a child seat may be in short supply so
electricity. we suggest you book these prior to your arrival or bring your own
with you. We don’t rent portable cribs, strollers or playpens, however
ARE CANADREAM RVS EASY TO DRIVE? our reservations department may be able to give you the name and
It is important to us that you are at ease driving an unfamiliar vehicle phone number of companies who can assist with this.
in new surroundings. The overwhelmingly positive comments
CanaDream has received from thousands of guests who have driven CAN I TOW ANYTHING BEHIND THE RV OR
our RVs express surprise and pleasure at how easy our RVs are to TRANSPORT OBJECTS ON THE ROOF?
drive. Using the recommendations provided in the Guest Guide for We do not permit towing of any kind behind the RV. We also do not
your RV will ensure your driving experience is comfortable, as you allow the transportation of canoes or other objects on the roof of the
enjoy the luxury and safety of a CanaDream RV. RV. Your insurance coverage with CanaDream will not cover damage
DO YOU HAVE ROADSIDE ASSISTANCE SHOULD to the vehicle if the RV is being used to tow anything or has an
incident because of transporting an object on the roof of the RV.
I HAVE A BREAKDOWN OR ACCIDENT?
We are happy to provide CanaDream guests with a toll‑free help line WHAT IS THE CANADREAM CLUB?
for your peace of mind. In the unlikely event you have an accident or The CanaDream Club is our exclusive travel service program which
breakdown, simply call CanaDream’s toll‑free number entitles you to special discounts at campgrounds, attractions, and
at 1-800-347-7126 for assistance. hotels across Canada. Membership is included when you book your
CAN I LEAVE MY SUITCASE AT MY PICK-UP RV vacation with CanaDream.
LOCATION? CAN YOU HELP ME PLAN MY RV TRIP?
If you are picking up and dropping off at the same location, you are It’s our pleasure to help you plan your Canadian RV adventure using
welcome to unpack and leave your empty suitcase at the pick‑up our Road Trip Planner tools. Browse our itineraries and read through
location until your return. This is subject to availability, some our destination pages to discover the many places you want to
branches have limited space, please check in advance of travel. There visit while experiencing Canada at your own pace! Our Road Trip
is no charge for this service. Planner tools will help simplify the planning of your RV vacation. Visit
www.canadream.com/trip-planner for further details.
WHAT IS THE MINIMUM DRIVER AGE?
You must be at least 21 years old to reserve a motorhome and hold a WHAT ARE LIABILITY REDUCTION OPTIONS?
valid driver’s licence issued by your own country. This licence must be CanaDream is happy to offer a choice of security deposit/
valid until at least one day after you drop off your vehicle. liability reduction options for covered damage to the RV.
DO I NEED TO CLEAN THE RV AND EMPTY THE Guests can reduce the security deposit by purchasing a
liability reduction option (not an insurance) which will
WASTE TANK BEFORE RETURNING IT? reduce the liability for a first accident to $1,000 or $0. Visit
We would be happy to have you sweep out the unit and ensure the www.canadream.com/rv-rental/liability-reduction-options for
fridge is empty with any spills wiped out. Please remove all garbage further details.
from the RV, wipe down the table and countertops, dishes are clean
and that the stove and microwave are free of grease. Please empty
the sewer (black water) and wastewater (grey water) tanks into
appropriate dump stations prior to return. If you choose not to do
these steps, or would like us to do so, we are happy to do the cleaning
for an additional charge.
IMPORTANT: Please be aware that the information above serves to
answer frequently asked questions only. For full CanaDream Terms
and Conditions, please refer to your CanaDream Rental Agreement.
Please visit our FAQ Section www.canadream.com/faqs for answers
to all our frequently asked questions.
14 CANADREAM.COM BE OUR GUEST 2025
